The General Organization for S...

In a notable international event hosted by Riyadh on Tuesday, May 28, 2024, the General Organization for Social Insurance (GOSI) received the Excellence Award and the Golden Shield in the field of digital innovation. This award was granted during the International Conference and Excellence Awards Ceremony for Insurance Industry Leaders in the Middle East, a prestigious event recognizing outstanding achievements in the insurance industry.

Recognition of Digital Efforts

The awarding of GOSI highlights its significant efforts in developing digital solutions and adopting artificial intelligence (AI) and data analytics in the field of customer service. These technologies have enabled GOSI to achieve high operational efficiency and provide an exceptional customer experience, contributing significantly to overall customer satisfaction.

Digital Transformation as a Core Pillar

Thanks to its strategic vision, where digital transformation is a central pillar, GOSI has successfully converted all customer interactions to electronic transactions available around the clock. These transactions utilize the latest applications and AI technologies, allowing for the anticipation of customer needs and meeting their expectations effectively and continuously.

Continuous Achievements and Leadership in the Field

This award adds to the distinguished record of achievements and leadership of GOSI in digital transformation. In the latest edition of the Digital Transformation Measurement by the Digital Government Authority, GOSI achieved the "Creativity" stage, which is the highest level of digital maturity. Additionally, GOSI topped the "Digital Experience Maturity Scale" in the areas of technologies, tools, user experience, and digital experience maturity.

Conclusion

This award is a testament to the General Organization for Social Insurance's commitment to innovation and developing digital solutions that enhance customer experience and operational efficiency. By continuing these efforts, GOSI remains a leader in digital transformation, relying on its strategic vision that places digital transformation at the forefront of its priorities to achieve excellence and leadership in the insurance sector.