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May 30, 2024 - BY Amal Al-Anazi

Social Insurance Organization Unveils Enhanced Flexible Work Registration for Improved Billing and Customer Satisfaction

General Organization for Social Insurance Launches Enhanced Flexible Work Registration Mechanism
The General Organization for Social Insurance has announced the launch of an enhanced flexible work registration mechanism, as part of its ongoing efforts to improve billing and record subscription periods in the flexible work system. This development aims to achieve a strategic goal for the organization: enhancing customer satisfaction and encouraging subscribers to complete the required hours to count them as subscription periods, while providing greater flexibility in billing for both subscribers and employers.

Improvements to the Flexible Work Registration Mechanism
The organization explained that the improvements to the flexible work registration mechanism include several key aspects, such as:

No Minimum Monthly Working Hours Requirement: Subscribers can now record working hours without the need to meet a minimum number of hours each month, providing greater flexibility for subscribers in organizing their work schedules.

Setting the Maximum Number of Hours: The organization has set the maximum number of flexible working hours at 95 hours per month, helping to organize and define work commitments for both subscribers and employers.

Counting Subscription Days: Every eight hours of work within the flexible work system equates to one subscription day in the social insurance system. A full subscription month is recorded after completing 30 working days under the flexible work system.

Reliance on Actual Working Hours: The system relies on the actual working hours entered by the employer, ensuring greater accuracy and transparency in recording hours and billing subscriptions.

Automated Billing: The billing process will be automated based on the days recorded monthly, without the need to wait until the completion of the required hours, making the process easier for both subscribers and employers.

Objectives of the Improvements
These improvements aim to enhance insurance protection for clients and develop the business environment. By improving procedures, products, and services, the General Organization for Social Insurance seeks to create a more positive relationship between both parties in the insurance relationship—subscribers and employers. This approach helps improve the user experience and ensures they benefit fully from the insurance system.

Conclusion
The launch of the enhanced flexible work registration mechanism is an important step towards achieving the goals of the General Organization for Social Insurance. By providing greater flexibility in recording hours and billing, the organization aims to enhance customer satisfaction and encourage subscribers to complete the required working hours. These efforts contribute to strengthening insurance protection and developing the business environment, positively reflecting on the economy and society as a whole.

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